Boni Import Exception Desk
Prepare and run an authorised import-exception review for customs, container, CFS, invoice, movement, and empty-return cases.
Boni Import Exception Desk is a Boni Platform controlled pilot that turns authorised import references and supporting commercial records into an evidence-backed exception queue with an owner and next action. Bino is Boni's search platform for products and services; it is not the product owner for this operating desk. Start by agreeing the pilot scope with the Boni Logistics Desk Team; do not send container references or commercial documents to the public sales mailbox.
Before you start
| Prepare | Why it is needed |
|---|---|
| Participating importer, broker or account | Defines whose authorised work belongs in the pilot. |
| Bill-of-entry or container references | Provides the case key; use only references your team is entitled to review. |
| Location and case type | Narrows the source and operating question. |
| Invoice, rate agreement, free-time terms and extensions | Separates movement evidence from the commercial clock. |
| Delivery order, release or movement record when available | Helps reconstruct the timeline and identify gaps. |
| Empty-return instruction and depot evidence when relevant | Supports return-delay and responsibility review. |
| Named desk owner and review cadence | Makes the result an operating queue instead of a report nobody owns. |
Email sales@boni.one only to request the pilot and secure intake instructions. Share case identifiers and documents only through the agreed protected path.
Run the first review
- Agree the scope. Name the account, locations, exception types, authorised identifiers, participating desks, cadence and outcome definitions.
- Use the secure intake. Submit the authorised references and only the documents required for the current question.
- Check the evidence timeline. Review the available customs, release, CFS, container, movement, invoice and empty-return observations. Source timing and missing coverage should remain visible.
- Review the commercial clock. Compare the evidence with the invoice, contracted rate, free time, extensions, delivery order and responsibility.
- Assign the exception. Record the owner, counterparty, evidence request, deadline, case number, next action and escalation.
- Close with proof. Record the verified operational or commercial outcome and retain the supporting reference.
Interpret the status
| Status | Meaning and next action |
|---|---|
needs_evidence | A named source event or customer document is missing. Request it; do not infer the answer. |
review_required | An authorised desk must decide. Assign the owner and due time. |
counterparty_action | Record the request, counterparty, case number and follow-up deadline. |
movement_option_review | Verify legality, authority, facility fit, capacity, rate and total transfer cost using the CFS-to-warehouse review. |
resolved | Attach proof of the release, movement, return, correction or other operational result and close. |
commercial_outcome | Record the evidenced prevented cost, recovery, usable credit or formal cancellation. |
unsupported | Close without counting value when the evidence does not support the proposed exception. |
unresolved | Record why the review ended, its owner and any review trigger. |
Measure the outcome
Keep a working estimate or flagged mismatch separate from realised value. Count savings or recovery only from a documented prevented payable cost, cash received, usable credit or formal cancellation. An evidenced release, movement or return may be an operational resolution even when it has no monetary claim.
Product boundaries
- Source events do not establish the rate agreement, free time, waiver, liability or legal conclusion.
- Coverage varies by reference, source, facility and date; a missing record is not proof that an event did not happen.
- The desk coordinates evidence and accountable exception work. It does not replace the importer, licensed broker, carrier, CFS, warehouse, forwarder, finance team or legal adviser.
- The pilot is not an unrestricted public asset lookup and is not yet a self-serve product.
Next step
Review the product and request a sample exception review. For the official availability statement, see the Boni newsroom release.