# Boni Import Exception Desk

Prepare and run an authorised import-exception review for customs, container, CFS, invoice, movement, and empty-return cases.

Boni Import Exception Desk is a Boni Platform controlled pilot that turns authorised import references and supporting commercial records into an evidence-backed exception queue with an owner and next action. Bino is Boni's search platform for products and services; it is not the product owner for this operating desk. Start by agreeing the pilot scope with the Boni Logistics Desk Team; do not send container references or commercial documents to the public sales mailbox.

## Before you start

| Prepare | Why it is needed |
|---|---|
| Participating importer, broker or account | Defines whose authorised work belongs in the pilot. |
| Bill-of-entry or container references | Provides the case key; use only references your team is entitled to review. |
| Location and case type | Narrows the source and operating question. |
| Invoice, rate agreement, free-time terms and extensions | Separates movement evidence from the commercial clock. |
| Delivery order, release or movement record when available | Helps reconstruct the timeline and identify gaps. |
| Empty-return instruction and depot evidence when relevant | Supports return-delay and responsibility review. |
| Named desk owner and review cadence | Makes the result an operating queue instead of a report nobody owns. |

Email **sales@boni.one** only to request the pilot and secure intake instructions. Share case identifiers and documents only through the agreed protected path.

## Run the first review

1. **Agree the scope.** Name the account, locations, exception types, authorised identifiers, participating desks, cadence and outcome definitions.
2. **Use the secure intake.** Submit the authorised references and only the documents required for the current question.
3. **Check the evidence timeline.** Review the available customs, release, CFS, container, movement, invoice and empty-return observations. Source timing and missing coverage should remain visible.
4. **Review the commercial clock.** Compare the evidence with the invoice, contracted rate, free time, extensions, delivery order and responsibility.
5. **Assign the exception.** Record the owner, counterparty, evidence request, deadline, case number, next action and escalation.
6. **Close with proof.** Record the verified operational or commercial outcome and retain the supporting reference.

## Interpret the status

| Status | Meaning and next action |
|---|---|
| `needs_evidence` | A named source event or customer document is missing. Request it; do not infer the answer. |
| `review_required` | An authorised desk must decide. Assign the owner and due time. |
| `counterparty_action` | Record the request, counterparty, case number and follow-up deadline. |
| `movement_option_review` | Verify legality, authority, facility fit, capacity, rate and total transfer cost using the [CFS-to-warehouse review](/logistics/cfs-to-warehouse-review). |
| `resolved` | Attach proof of the release, movement, return, correction or other operational result and close. |
| `commercial_outcome` | Record the evidenced prevented cost, recovery, usable credit or formal cancellation. |
| `unsupported` | Close without counting value when the evidence does not support the proposed exception. |
| `unresolved` | Record why the review ended, its owner and any review trigger. |

## Measure the outcome

Keep a working estimate or flagged mismatch separate from realised value. Count savings or recovery only from a documented prevented payable cost, cash received, usable credit or formal cancellation. An evidenced release, movement or return may be an operational resolution even when it has no monetary claim.

## Product boundaries

- Source events do not establish the rate agreement, free time, waiver, liability or legal conclusion.
- Coverage varies by reference, source, facility and date; a missing record is not proof that an event did not happen.
- The desk coordinates evidence and accountable exception work. It does not replace the importer, licensed broker, carrier, CFS, warehouse, forwarder, finance team or legal adviser.
- The pilot is not an unrestricted public asset lookup and is not yet a self-serve product.

## Next step

[Review the product and request a sample exception review](https://boni.one/products/import-exception-desk). For the official availability statement, see the [Boni newsroom release](https://boni.one/newsroom/boni-import-exception-desk-launch-india).

Canonical: https://docs.boni.one/logistics/import-exception-desk
Version: 2
Updated: 2026-08-18T12:02:57.371Z