Business numbers, calls and routing
Connect a business number, incoming call routing and call evidence to the customer operation.
A business identity for calls
Boni Voice brings a business number, call routing and call evidence into the company operation. The number reaches the chosen people or voice endpoint, while call events can connect to Bow Chat, CRM and follow-up work.
Configure the calling journey
- Choose the number and calling scope for the organization. Geography, provider setup and the subscribed package determine available routes and capacity.
- Configure the destination: a team, fallback phone, decision webhook, supported SIP/custom endpoint or enabled voice-AI route.
- Where the number supports a menu, set the greeting and each choice's destination around the enquiry the team handles.
- Test a real incoming call. Confirm the caller hears the intended greeting, the chosen destination rings and the call can be answered.
- Review the call record and the follow-up path. A saved route alone does not prove the complete calling journey.
Calls become business context
Call records distinguish ringing, answered, missed, completed and failed outcomes. Recordings and transcripts use the authorized access configured for the organization. The responsible team can use the call context in customer conversations and the next action.
Bow Chat connects calls with the shared customer workspace. CRM holds the relationship; Tasks gives the follow-up an owner and date. APIs and webhooks bring the relevant events into existing applications.
Build on the Voice API
The Voice API guide links the V1 OpenAPI contract, Postman collection and integration resources. The India DID guide covers the supported Indian number journey; provider-specific guides explain media and routing integrations.
For company messaging and campaign channels, see Communications. Explore the communications platform module for the wider customer operating model.