Bow Chat
Connect a WhatsApp number, add your team, and reply to customer conversations from one shared Bow Chat inbox.
What Bow Chat does
Bow Chat gives your team one shared workspace for customer conversations. Connect a WhatsApp number, add your teammates, and reply from Bow Chat instead of a personal phone.
Three things to keep separate
| Concept | What it is |
|---|---|
| Workspace | Your company's Bow Chat account |
| User | A named login for one team member |
| Inbox | One connected WhatsApp number (or other channel) |
Adding a user gives someone a Bow Chat login. It does not connect their WhatsApp — that is a separate step. One connected WhatsApp number creates one inbox, and that number's chats and groups appear under it after sync.
Connect a WhatsApp number
- Open Settings -> Inboxes -> Add inbox.
- Select WhatsApp Web.
- Scan the QR code from the WhatsApp account you want to bring in.
- Wait for sync, then confirm the expected chats and groups appear.
If a group does not show up right away, refresh after sync and check the conversation status filter is set to All — a saved filter can hide a conversation even after a successful connection.
Add a team member
- Open Settings -> Agents.
- Invite the teammate by email.
- Choose their role.
| Role | Can do |
|---|---|
| Admin | Manage setup, users, inboxes, and account settings |
| Agent | Work conversations within the account's access settings |
Give every person their own login instead of sharing one. It keeps a record of who replied or changed a setting, and keeps the account within its purchased user count.
Beyond the shared inbox
Basic WhatsApp visibility does not include SLA tracking, overdue alerts, or team performance reporting for groups. For structured monitoring of specific WhatsApp groups, see Groups Monitoring in Bow Chat.
To reach customers with campaigns rather than reply to them, see WhatsApp messaging.
In this section
| Page | Use it for |
|---|---|
| Bow Chat channels | Choosing between the WhatsApp Web connection, the WhatsApp Business Platform, and Customer Rooms |
| Groups Monitoring | Inactive-group nudges, review safety, and group identity |
| Configure Groups Monitoring | Setting up group rules, review candidates, and nudge delivery |
| Schedule Staff Cover | Temporary cover for selected WhatsApp groups |
| Customer Rooms | Giving each customer a private branded room for messages, documents, status, and the next action |