# Boni Hotel OS

Manage properties, room types, availability, rates and bookings for hotels, resorts, homestays and serviced apartments.

## What a hotel operator manages

Boni Hotel OS holds a property's sellable inventory and its bookings in one place, so direct, partner and Boni-sourced demand all draw on the same availability instead of separate spreadsheets or extranets.

Operators work in the **Hotels** workspace in Boni Panel.

| Object | What it represents |
|---|---|
| Property | A hotel, resort, homestay or serviced apartment, with its address and details |
| Room type | A sellable category rather than a specific physical room |
| Availability | How many of that room type can be sold for a given date |
| Rate | The price attached to a room type for a date or period |
| Booking | A confirmed stay, created by confirming a hold |

Selling by room type rather than room number is deliberate: it is how demand actually arrives, and it lets the property assign specific rooms at arrival without an availability recount.

## Who it suits

Independent hotels, resorts, homestays, serviced apartments and small groups that want to keep control of their own inventory and reduce dependence on a single distribution channel. Larger chains with deep existing PMS and channel-manager integrations should read the boundaries in the [Reservations overview](/reservations/overview) before planning a move.

## What connects to it

| Layer | What it does |
|---|---|
| Boni Panel | Day-to-day operator work on inventory, availability, rates and bookings |
| Hotel inventory API | Scoped programmatic access to inventory, availability, rates, holds and bookings |
| Bow Chat | Guest enquiries, messages and calls, with the reservation record staying authoritative |
| Boni CRM and Accounting | Account relationships and financial records where those modules are enabled |

## Before you plan a rollout

Availability, holds and bookings behave the same way across both reservation products; read [Inventory and availability](/reservations/inventory-and-availability) for the exact model. Cancellation, refund, connector and settlement depth is configured per implementation; confirm the exact scope during onboarding.

Canonical: https://docs.boni.one/reservations/hotel-os
Version: 2
Updated: 2026-08-19T07:11:10.805Z